Order & Delivery Support
How Can We Help You?
Welcome to the Yorkstitchco Help Centre. Here you can find answers to frequently asked questions about shopping, payments, products, sizing, orders, delivery and parcel tracking. We're here to make your shopping experience as straightforward as possible.
Shopping & Payment
What payment methods can I use? Is payment secure?
You can use any payment method displayed at checkout.
Depending on availability, these may include Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
Your payment details are processed securely by the relevant payment service provider.
What currency will I pay in?
You will be charged in the currency displayed at checkout when you complete your purchase.
If your card or bank account uses a different currency, your bank or payment provider may convert the amount using its own exchange rate.
Additional currency conversion fees may apply.
What should I do if my payment fails?
First, please check that your card number, expiry date, security code, billing information and available balance are correct.
If the payment still does not go through, try another available payment method or contact your bank.
If the issue continues, email us at service@yorkstitchco.com.
Our customer service team will review the issue and help you with the next steps.
How do I use a discount code? What if it doesn't work or I've forgotten to apply it?
Enter your discount code in the designated field at checkout and select “Apply”.
If the code is not accepted, please check the following:
- Whether the discount code is still valid.
- Whether a minimum order value is required.
- Whether the items in your basket are eligible.
- Whether any restrictions apply to the promotion.
If you have already completed your purchase, forgotten to enter the code or are still experiencing difficulties, please email your order number or a screenshot of your basket to service@yorkstitchco.com.
We will review your request and explain the available options.
How can I order different colours, sizes or styles together?
Select the colour, size or style you would like for each item and add each selection to your basket separately.
Once you have selected everything you need, proceed to checkout to pay for the items together.
We recommend checking the styles, colours, sizes and quantities carefully before making your payment.
Products & Sizing
Are the sizes accurate? Should I order my usual size?
Fit can vary depending on the style, cut and fabric of each garment.
For this reason, we recommend that you do not rely solely on your usual size, such as S, M or L.
Instead, use the size guide provided on the individual product page as your main reference.
Small measurement differences can occur, particularly when garments are measured by hand.
How should I choose the right size?
We recommend measuring your chest or bust, waist, hips and shoulder width.
Compare these measurements with the size guide on the relevant product page.
If you are still unsure, you can email your height, weight and usual clothing size to service@yorkstitchco.com.
Our customer service team will be happy to offer sizing guidance.
Why can the same size fit differently across styles?
Different cuts, fits and levels of fabric stretch can affect how a garment sits and feels.
For example, slim-fit, regular-fit and relaxed-fit styles may fit differently even when they carry the same size label.
Please check both the fit description and the product-specific size guide before choosing your size.
Where can I find fabric and material information?
Fabric composition can vary between styles, so we recommend checking the material information on the relevant product page.
If any details are unclear, please email the product link or a screenshot to service@yorkstitchco.com.
We will be happy to help you confirm the information.
Can the actual colour look different from the product photos?
We aim to represent the colours of our products as accurately as possible.
However, photography lighting, screen settings and differences between production batches may cause slight colour variations.
If the item you receive looks significantly different from the images shown on our website, please email your order number and clear photographs to service@yorkstitchco.com.
We will review the issue and advise you accordingly.
Can the printed design look slightly different?
Small variations in print positioning or design details may occur because of fabric placement, printing methods or differences in screen displays.
Minor variations of this kind can be normal.
However, if there is an obvious misprint, missing print, peeling design or another visible issue affecting the garment's normal appearance, please email clear photographs to service@yorkstitchco.com.
Our team will be happy to review the matter.
Orders & Changes
What should I do if I haven't received an order confirmation email?
First, check your spam or junk folder and any promotions folder in your email account.
Please also make sure that the email address you entered at checkout was correct.
If you still cannot find your confirmation, email your name and order details to service@yorkstitchco.com.
We will help you check your order details.
What if my order confirmation email is in another language?
The language used in your order confirmation email does not affect your order or its status.
If you need help understanding the message, you can reply directly to the confirmation email or send your order number to service@yorkstitchco.com.
Our customer service team will help verify the details for you.
Can I change or cancel my order after placing it?
If you would like to change or cancel your order, please contact us as soon as possible at service@yorkstitchco.com.
Include your order number and clearly describe the changes you would like to make.
We will do our best to assist with your request.
Shipping & Tracking
Where does my order ship from? Do you deliver to my country?
Orders may be dispatched from different fulfilment centres depending on product availability and the delivery destination.
As a result, the dispatch location may vary between orders.
The countries and regions currently available for delivery are shown at checkout.
How long will it take for my order to be dispatched and delivered?
Processing and delivery times can vary depending on the item, destination and chosen shipping method.
Please refer to the estimated delivery information displayed at checkout.
After dispatch, you can use the available tracking updates to follow your parcel's progress.
If your order is significantly delayed, please send your order number to service@yorkstitchco.com.
Our team will help you review the delivery status.
How do I track my order?
Once your order has been dispatched, we will email you a tracking number.
You can use this number to view available delivery updates and follow the progress of your parcel.
Track Your Order Online
Visit our order tracking page to check the latest available information about your delivery.
Track My Order https://yorkstitchco.com/apps/trackingYou can also track your parcel using the following external services:
Please allow some time for the first tracking information to appear after your parcel has been dispatched.
What should I do if I haven't received a dispatch email or tracking number?
First, please check your spam or junk folder and any promotions folder in your email account.
Tracking information is normally generated after a parcel has been dispatched, and the first update may take some time to appear.
If your order is marked as dispatched but you still have not received a dispatch email or tracking number, please email your order number to service@yorkstitchco.com.
We will help you check the situation.
What should I do if tracking isn't updating or I can't understand the status?
Tracking updates may occasionally be delayed, particularly while a parcel is moving between fulfilment centres or countries.
In some cases, the tracking status may appear in the local carrier's language.
You can check your tracking number on 17TRACK or Track718.
If there has been no update for an extended period or the information remains unclear, please email your tracking number or a screenshot to service@yorkstitchco.com.
Our team will be happy to help you understand the tracking information.
Why is my order arriving in more than one parcel?
Items from the same order may be dispatched separately because of differences in stock location, product availability or processing times.
This means you may receive several parcels, each with its own tracking number.
We recommend checking each tracking number separately.
One parcel may arrive before the others.
What should I do if tracking says delivered but I can't find my parcel?
If your tracking information shows that your parcel has been delivered, please check the following places first:
- Your front door or entrance area.
- Your letterbox or designated parcel storage area.
- Your building's reception or property management office.
- Family members or other people in your household.
- Neighbours who may have accepted the parcel on your behalf.
If you still cannot locate your parcel, please email your order number and tracking number to service@yorkstitchco.com.
Our customer service team will help investigate the delivery status.
Still Have Questions?
Our Yorkstitchco customer service team is here to help. Whether you need guidance with products, sizing, payments, orders or deliveries, please feel free to get in touch.
Contact Customer Support service@yorkstitchco.comIf your enquiry concerns an existing order, please include your order number so we can assist you as efficiently as possible.